Privacy policy 1. Controller The controller responsible for the processing of personal data on this website is: Wilhelm Eissink vloerenspecialist B.V. Hengelosestraat 100-9 7514 AK Enschede The Netherlands Phone: +31 649497606 Email: eissink_b02@outlook.com KVK: 69450595 VAT: NL857879121B01 2. What data we process Depending on how you contact us, we may process: name telephone number email address postal address / project address town or city information about your request (type of work, surface area, photos or files you send us) correspondence by email, phone or contact form invoice and payment data if we carry out work for you technical data that may be collected automatically when you visit the website (IP address, date and time of access, browser type, device type and pages viewed), if our hosting provider stores server logs We do not require you to create an account. 3. Purposes of processing We process personal data in order to: respond to enquiries and provide advice visit you at home, take measurements and prepare a quotation conclude and perform a contract (supply, installation, aftercare) communicate about appointments, invoices and guarantees keep legally required business and tax records operate, secure and troubleshoot this website 4. Legal bases We process personal data on the following legal bases under the GDPR: Article 6(1)(b) GDPR — performance of a contract or steps prior to entering into a contract (quotations, installation jobs, customer communication) Article 6(1)(c) GDPR — legal obligation (in particular bookkeeping and tax retention duties in the Netherlands) Article 6(1)(f) GDPR — legitimate interest in operating a functioning and secure website and answering business enquiries Article 6(1)(a) GDPR — consent, where required (for example non-essential cookies or a newsletter, if we use them) You may withdraw consent at any time. Withdrawal does not affect processing that already took place. 5. Recipients We only share data where necessary: our website host / website builder, so the site and contact form can function our email and telecommunications providers our accountant or bookkeeper, if needed for invoicing and statutory accounts public authorities, if we are legally required to do so We do not sell personal data and we do not share it for third-party advertising. 6. Retention Enquiries that do not lead to a contract are kept only as long as needed to handle the request and any follow-up, and then deleted or archived in a limited form. Contract, invoice and accounting data are retained for the statutory period applicable in the Netherlands, generally seven years. Server logs, if stored by the host, are kept only for a short period needed for security and troubleshooting. 7. Transfers outside the EEA Some processors (for example a website or email provider) may process data outside the European Economic Area. If that happens, we will rely on an adequacy decision or appropriate safeguards, such as Standard Contractual Clauses. 8. Cookies and similar technologies This website may use technically necessary cookies or similar technologies to make the site work (for example to load pages or send a contact form). If analytics, marketing or other non-essential cookies are used, we will only set them with your consent, where required. You can change or withdraw cookie settings in your browser. Blocking all cookies may affect some functions of the site. 9. Your rights You have the following rights under the GDPR, subject to statutory conditions: access to your personal data rectification of inaccurate data erasure restriction of processing objection to processing based on legitimate interests data portability withdrawal of consent, if processing is based on consent To exercise these rights, contact us at eissink_b02@outlook.com or +31 649497606. You also have the right to lodge a complaint with a supervisory authority. For the Netherlands this is: Autoriteit Persoonsgegevens PO Box 93374 2509 AJ The Hague The Netherlands Website: https://www.autoriteitpersoonsgegevens.nl 10. No automated decision-making We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects. 11. Security We take appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure. 12. Changes We may update this privacy policy if our services, tools or legal requirements change. The current version is published on this page. 13. Contact for privacy questions Wilhelm Eissink vloerenspecialist B.V. Email: eissink_b02@outlook.com Phone: +31 649497606 Last updated: 27 September 2026